Our Guarantee & Warranty - Fernbrook Garage Doors Sacramento

The Fernbrook Garage Doors Sacramento Guarantee

We stand behind the work we do in your home. That is not a slogan we stick on a van. It means the repair we complete today should still be working quietly six months from now, and if it is not, the fix is on us. Every job Fernbrook does in Sacramento carries the 365-Day Done Right Promise. If the work is not done right, we make it right. No argument, no negotiation, no forms to fill out and hope someone returns your call. You call us, a live person answers, and we schedule the return visit. That promise is stamped on every job ticket we hand you. Jesse Calder, Owner, put his name on this company because he did not want his crews hiding behind a phone tree when something went wrong. Fernbrook has been serving Sacramento since 2002 as an independently owned part of the Cedarwell family of garage door businesses, and the guarantee has always worked the same way: the job is done right or we return until it is.

Call (279) 236-2640

What’s Covered

Here is the list we give every new customer in Sacramento before we touch a panel. If it is written here, it is part of the job.

• Workmanship. Every repair, installation, spring replacement, and opener service is covered by the 365-Day Done Right Promise. If a mistake was ours, we return and fix it at no charge.
• Parts we install. When we install a part on your door, we stand behind that part performing as it should. Defective parts are replaced under the Done Right Promise.
• Cleanup, every visit. Shoe covers on hardwood, drop cloths on tile, quiet tools when the kids are asleep. Before the technician leaves, you get a photo of the cleaned work area. No exceptions, no extra charge.
• On-time arrival with a real phone call. If our technician is running late, a live person calls you from our Sacramento dispatch line. You are never left watching the driveway wondering if we forgot.
• Honest pricing, written down. The price you see on the written quote is the price you pay. We present it before any work starts, every visit, no exceptions. No surprise invoices at the end.
• Your home treated with care. Technicians ask before they move or touch anything. A dog crate in the garage, a bike leaning against the track, a box of holiday decorations in the way. We ask first. Always the same question: may we move this to work safely?

Our Satisfaction Promise

Here is how the make-it-right process works if you are not satisfied with a Fernbrook job in Sacramento. It starts the same way our quotes start: with a phone call. You call (279) 236-2640 and a live person answers. No voicemail, no automated system, no “your call is important to us” recording that keeps you on hold for twenty minutes. You tell us what is wrong. We look at the job file and find what happened. Then we schedule a return visit. The technician who returns will go over the original work, identify what failed, and explain what has to happen to fix it. If the problem is on us, you pay nothing. If the part we installed failed, the replacement part and labor are covered. The photo we take on every visit matters here: we can see exactly the condition we left your garage in. That photo is our record, and it is part of why the Done Right Promise works without an argument. Sarah and Ben in Curtis Park called us because their opener was struggling on a warm spring afternoon. We had installed it two months earlier. The issue turned out to be a faulty travel module, not user error. We replaced the part at no charge and the door has run silky since. That is the promise in action. Jesse does not care that a repair under warranty costs us money. He cares that your door works and you do not dread calling about it.

Licensed & Insured Backing

Licensing and insurance are the fine print behind every promise we make. Fernbrook Garage Doors Sacramento is a state-licensed, insured and bonded garage door contractor. That means if something goes wrong on a job, there is real coverage behind our people and our work. It is not a handshake and a shrug. Insurance protects your home during the work. Bonding protects you if the job is not completed as agreed. Licensing means we answer to state standards, not just our own. Many Sacramento homeowners worry they are taking a risk when they hire a repair company for a spring or opener job. With us, that risk is covered on paper, in writing, before the technician opens the toolbox. You have a right to ask any contractor for proof of license and insurance. We are ready to provide ours. And the paper trail continues through the job: written price before work, photo of clean-up before we leave, and a 365-Day Done Right Promise behind every part of the work.

Frequently Asked Questions

What exactly does the 365-Day Done Right Promise cover?

The promise covers workmanship and parts we install. If the work is not done right, we make it right at no charge. That includes labor and any replacement parts needed because of our error or a defective part. Call (279) 236-2640 and a live person answers to schedule the return visit.

If I am not happy after the job, what do I do?

Call us at (279) 236-2640. A live person answers 24 hours a day, 7 days a week. We pull your job file, review the work order and clean-up photo, and schedule a return visit. If the fix is on us, you pay nothing.

Will the price change once the technician sees my garage door?

No. The written price is presented before any work begins, and that is the price you pay. If we see something that changes the scope, we stop and explain it, then provide a new written quote before proceeding. You always approve the price first.

Do you carry the parts on the truck for common repairs?

Technicians are trained on eight major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. Trucks are stocked with common springs, rollers, cables, sensors, and opener parts. Most repair jobs in Sacramento are completed same visit.

Do you cover the mess inside my garage?

Yes. Shoe covers on hardwood, drop cloths on tile, quiet tools when the kids are asleep. We take a photo of the clean-up before the technician leaves, and it is included on every visit at no extra charge.

Written by Jesse Calder, Owner at Fernbrook Garage Doors Sacramento, serving Sacramento since 2002.